The agreement, in plain English.

Your service provider

Aprille Louise Atahan, a sole proprietor, provides services under the Hair Extensions by Aprille brand at 5171 Mission Center Rd, Studio 21, San Diego, CA 92108. She separately operates Novum Hair Studio from the same studio. These terms cover the Hair Extensions by Aprille website and extension services; naming both brands does not create a separate legal entity.

Contact Aprille at hello@hairextensionsbyaprille.com or 858-727-0619.

Consultations and agreeing to service

Consultations are free, in person and without obligation. No card or deposit is required to request one. Submitting preferred time windows is a request; an appointment is confirmed only when Aprille confirms a specific time.

At consultation, Aprille assesses the proposed service, discusses expectations and gives you an itemized quote. Before a hair order or installation, you receive the applicable service terms and approve the completed quote and service agreement. A consultation request alone does not authorize an order, a charge, photography or marketing.

The website and quiz give general service information. A quiz recommendation is a starting point for the consultation, not a diagnosis or confirmation that a method suits you.

Prices and quotes

Initial installation is quoted individually according to method, amount of hair, length, color and any agreed additional services. Aprille offers hand-tied wefts and I-tip strands. Her I-tip method uses heat-activated shrink tubing, with fresh tubing at each move-up; it is not a heat-free or keratin-bond service.

A quote is valid for 30 days from issue, subject to supplier hair-price changes before ordering. Aprille gives you any revised hair charge and total for your express approval before placing the order. A deposit does not authorize a later increase. If you decline a revised hair price and cancel before the supplier order is placed, your deposit is refunded in full. The agreed order is not repriced retroactively.

Maintenance and removal rates — not installation or hair-purchase prices: hand-tied move-up and reinstallation $200 for the first row and $100 for each additional row; I-tip move-up and reinstallation $5 per piece; extension removal $10 for each started 15-minute interval.

Hair orders and deposits

Payment is due in person at the end of your service, by card through Aprille’s U.S. Bank-provided Elavon service (Tap to Pay on iPhone) or through her Venmo business account. Card payments may appear on your statement under Novum Hair Studio, the other brand Aprille operates from the same studio. This website does not take payments or card details. Booking online requires a card, which the booking system keeps to secure the appointment; it is used only for the late-cancellation fee described in these terms.

When Aprille requires a deposit before ordering hair, it is 50% of the combined quoted hair and installation charges, credited toward your total. Aprille takes it in person, usually at your consultation, and never online. Color services are excluded from the deposit calculation. The remaining balance is due at checkout after service. Aprille may waive a deposit individually; being a new or returning client does not automatically decide it.

If Aprille must cancel or change your installation appointment for a reason on her side and you request a refund instead of rescheduling, she will refund all payments for that booking, including any scheduling fees, without deductions. This applies even if the supplier hair order has already been placed. You do not have to accept a new date or hair-only delivery to receive this refund.

Date changes and cancellations

When you have paid a deposit, your appointment date can be changed up to three times. The first change is free. A change required by Aprille does not count and never costs anything. The second and third changes each carry a $100 scheduling fee, separate from the price of your service.

If you cancel your installation booking or miss the appointment, the deposit paid for that booking is non-refundable, subject to your rights under applicable law. This does not authorize a charge for the unpaid service balance.

For an appointment booked without a deposit: if you cancel less than 24 hours before it or miss it, Aprille may charge a late-cancellation fee of 20% of the booked service price to the card held by the booking system. It is not charged when Aprille cancels or changes the appointment.

Contact Aprille by text or email using the details above.

Limited 30-Day Warranty and Free Correction Promise

Aprille Louise Atahan, operating Hair Extensions by Aprille at the address above, provides this limited promise for the extension hair she supplies and her installation work for your agreed service.

Report an installation-caused defect or a defect in the supplied extension hair within 30 days after installation by texting 858-727-0619 or emailing hello@hairextensionsbyaprille.com. Report promptly if an attachment slips, a row loosens or the installation causes discomfort — you don’t need to wait for the end of the period. Aprille especially encourages contact about problems noticed in the first week; that is early-reporting advice, not a seven-day deadline.

For a covered issue, Aprille provides the necessary corrective installation work, replacement hair and materials at no charge, including ordering new hair and performing a fresh installation when needed to resolve the covered problem. Reporting within 30 days preserves eligibility if the correction appointment happens later. Aprille arranges an assessment and explains the proposed correction with you. Coverage does not depend on reimbursement by her supplier.

The promise excludes routine maintenance and move-ups, later color or length preference changes, and damage caused by improper use or handling, failure to follow the aftercare instructions actually provided, another stylist’s work or later chemical treatments. Each exclusion applies only to damage caused by that circumstance; unrelated installation or supplied-hair defects remain covered. Seeing another stylist or using another product does not by itself void coverage.

After installation, our voluntary policy provides free correction under the limited 30-day promise rather than a cash refund. This policy does not exclude any refund or other remedy required by applicable law. If a covered issue cannot be resolved, or further work cannot safely be performed, contact Aprille so the remedies required by applicable law can be assessed; this promise does not require endless or unsafe correction attempts.

This is a limited correction promise, not an unconditional satisfaction or money-back guarantee. It does not disclaim implied warranties or replace your rights and remedies under applicable law. The voluntary 30-day reporting period does not shorten rights the law gives you for longer. You may have other legal rights that vary by state.

Suitability, risks and care

Results and wear time depend on your hair, the method and care. Extensions can cause irritation, discomfort, tangling, breakage or tension-related hair loss. Discuss scalp concerns, medication use, prior treatments and hair-loss concerns privately with Aprille before service. A salon consultation is not medical diagnosis or treatment.

Tell Aprille promptly about pain or excessive tightness and ask to pause the service if you are uncomfortable. Aprille may recommend a different service or postponement if installation is unsuitable.

Aprille explains care and maintenance responsibilities before you consent and gives the detailed care walkthrough after installation. The recommended maintenance interval depends on your service and hair. A failure of care excludes only damage it caused; it does not remove unrelated warranty or legal rights.

Photos

Photography is optional and does not affect your service. Permission to take photos does not by itself authorize publication. Photos are hair-focused without your face unless you separately agree to your face being shown. These permissions do not authorize publishing your name or a testimonial, or sending marketing messages.

You can withdraw a photo permission by emailing hello@hairextensionsbyaprille.com. We stop new uses when we receive the request and remove affected publications on channels we control as soon as practicable, no later than 10 calendar days after receipt, or sooner if legally required. We cannot guarantee removal of independent reposts, saved copies or caches outside our control. See the privacy policy for storage and requests.

Calls, texts and emails (SMS terms)

Texts are sent by Aprille, Hair Extensions by Aprille. By requesting a consultation and giving your contact details, you authorize Aprille to contact you by phone, text and email about that request and the resulting appointment. This does not authorize promotional messages.

Marketing texts (occasional hair tips, offers and reminders that aren’t about a booked appointment) are sent only if you tick the separate box on the form; it is unchecked by default and consent is never a condition of any service. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, including appointment texts, or HELP for help. Carriers are not liable for delayed or undelivered messages.

We don’t send marketing emails without your permission, and any marketing email identifies the sender, includes a postal address and carries an unsubscribe link we honor promptly. Text 858-727-0619 or email hello@hairextensionsbyaprille.com with any messaging question. What we store, and for how long, is in the privacy policy.

Minors

This website is intended for adults. A parent or legal guardian should contact Aprille about a service request for a minor. Services are not provided to clients younger than 16. For clients aged 16 or 17, a parent or legal guardian must attend both the consultation and the installation.

Site material

Site text, images and other material are owned by Aprille Louise Atahan or used with the relevant permission or license. Except where the law permits, get permission from the rights holder before reproducing or commercially using it. A client’s likeness consent does not transfer a photographer’s copyright.

General descriptions and example photos do not promise an identical result for every client. This does not reduce an express promise in your accepted service agreement.

Responsibility and legal rights

Your service consent acknowledges the explained risks; it is not a release of responsibility for negligent work. Nothing in these terms excludes responsibility for fraud, willful misconduct, unlawful conduct or liability that cannot legally be limited, or waives mandatory consumer rights.

Resolving concerns and governing law

California law governs these terms, subject to any mandatory law that applies to you. Please contact Aprille so she has a chance to address a concern. Informal contact is encouraged; it is not a required step before a legal claim, regulator complaint or urgent relief, and it does not shorten or suspend legal deadlines.

Where legally permitted, disputes may be brought in a court with jurisdiction in San Diego County, California. These terms do not remove access to small claims court, a legally available forum, statutory remedies or regulators. They do not require arbitration or waive a jury trial or class proceeding.

Updates

Changes apply from the date shown below. Your accepted service and order terms remain the agreed version unless you expressly agree to a lawful change; posting a new page does not alter an existing order. Material service, price or scope changes need your agreement before proceeding. Last updated: September 2026.