Policies
Plain-language policies. No fine print.
Transparency doesn't stop at pricing. Here's exactly how deposits, rescheduling, care, photos, and the 30-day promise work.
The 30-Day Promise
Any issue within the first month of your install — a row that loosens, a strand that slips, anything that doesn't sit right — is fixed free. No qualifiers hidden in fine print.
Care commitment
Every install ends with a full care walkthrough: washing, brushing, sleeping, heat, and product guidance. Extensions live longest when cared for as guided — by booking an install you're acknowledging that care guidance.
Deposits (hair orders only)
Consultations are always free. A deposit exists only when hair is ordered: new clients place 50% of the hair cost, which is non-refundable and applied in full to your install. Color work is never part of the deposit. Long-time clients are exempt.
Cancellations & rescheduling
Life happens — with a deposit on file, you get one free reschedule. A second late cancellation or a no-show means the deposit is retained, because it covers hair that was already ordered for you.
Photos
Before/after photos are taken only with your explicit consent, recorded at the appointment. The default is hair-only — your face appears only if you explicitly say it's OK. You can decline entirely and nothing changes about your service.