Plain-language policies. No fine print.

Free consultation and individual quote

Consultations are free and carry no card requirement, deposit or obligation. Initial installation is quoted at the consultation. The published maintenance rates (hand-tied $200 first row + $100 each additional row, I-tip $5 per piece, removal $10 for each started 15-minute interval) do not price a new installation or the extension hair.

Hair-order deposits

When Aprille requires a deposit before ordering hair, it is 50% of the combined quoted hair and installation charges, credited toward your total. Aprille takes it in person, usually at your consultation, and never online. Color services are excluded from the deposit calculation. The remaining balance is due at checkout after service. Aprille may waive a deposit individually; being a new or returning client does not automatically decide it.

Payments are taken in person; this website never takes card details.

Date changes and cancellations

When you have paid a deposit, your appointment date can be changed up to three times. The first change is free. A change required by Aprille does not count and never costs anything. The second and third changes each carry a $100 scheduling fee, separate from the price of your service.

If you cancel your installation booking or miss the appointment, the deposit paid for that booking is non-refundable, subject to your rights under applicable law. This does not authorize a charge for the unpaid service balance.

For an appointment booked without a deposit: if you cancel less than 24 hours before it or miss it, Aprille may charge a late-cancellation fee of 20% of the booked service price to the card held by the booking system. It is not charged when Aprille cancels or changes the appointment.

If Aprille must cancel or change your installation appointment for a reason on her side and you request a refund instead of rescheduling, she will refund all payments for that booking, including any scheduling fees, without deductions. This applies even if the supplier hair order has already been placed. You do not have to accept a new date or hair-only delivery to receive this refund.

Limited 30-day correction promise

Report an installation-caused defect or a defect in hair supplied by Aprille within 30 days after installation. Covered correction includes necessary labor, replacement hair and materials at no charge, including new hair and a fresh installation when needed. A later correction appointment does not disqualify a timely report.

Routine maintenance, preference changes and damage caused by misuse, failure to follow the care instructions provided, another stylist’s work or later chemical treatments are excluded. Unrelated installation or hair defects remain covered. The promise does not waive mandatory rights or shorten longer statutory rights.

After installation, our voluntary policy provides free correction under the limited 30-day promise rather than a cash refund. This policy does not exclude any refund or other remedy required by applicable law.

Read the complete limited warranty, including how to report an issue and the remedies available, in the Terms of Service.

Care

Aprille explains service risks and maintenance responsibilities before you agree to the service, and walks you through detailed aftercare after installation. Most clients return for a move-up about every two months; your own interval may be sooner or a little later.

Photos

Photos are optional and nothing about your service changes if you decline. Taking a photo and publishing it are separate permissions. The default is hair-focused, without your face; your face appears only if you specifically agree. You can withdraw a permission by email at any time — affected publications on channels we control come down as soon as practicable and no later than 10 calendar days after we receive the request.